Gift Cards

Welcome to Your Gift Cards Guide!

At Luce, you can give main credits to anyone you care about. Choose from fixed amounts or set a custom value.

How gift cards work

A gift card is a prepaid credit you send to someone. The recipient enters a unique code to add the main credit to their Luce account. Credits work and applicable across all Luce services.

Category	Individual Clients	Corporate Clients
Who can purchase	Any individual account	Corporate accounts
Payment timing	Pay upfront at purchase	Billed only when recipient redeems
Recipient	Anyone	Anyone
Validity before redemption	12 months	12 months (customisable)
Validity after redemption (as credits)	12 months	12 months
Invoice generation	Clients will get the invoice right after they trigger gift card creation. Invoice is active only for 1 day.	Corporate accounts will get the invoice if anyone redeems the gift card. Invoice will be sent to corporate accounts following their billing terms.

Individual Gift Cards

Purchase a gift card from your account and share the code with a friend, family member, or colleague.

Purchasing a gift card

• Go to Account > Gift Cards.

• Click Send Gift Card.

• Personalise. Pick an occasion, add your name as the sender, and customise the message if you like. You can also choose your desired amount by selecting $10, $20, $30, $50, $80, $100, or enter a custom amount (minimum $10).

• Complete the payment. You have a 24-hour window to pay before the invoice expires.

• Share the code. You'll receive a unique gift card code. Share it directly with the recipient however you like — we won't notify them on your behalf.

Note: The sender can not redeem a gift they purchased themselves.

Corporate Gift Cards

Corporate accounts can create gift cards to distribute to clients or employees. You are only charged when a recipient actually redeems the gift card — no upfront payment required.

Creating corporate gift cards

• Go to Account > Gift Cards.

• Create gift cards. Specify the amount, quantity, and customise the validity period (default: 12 months).

• Distribute. Share the codes with your recipients directly. Luce does not send notifications on your behalf.

• Get billed on redemption. Each time a recipient redeems a code, an invoice is generated. Invoices are sent to you monthly according to your billing terms.

Note on GST: No GST is charged at the time of gift card creation. GST applies only when the service is performed after the recipient spends their credits.

Redeeming a gift card

Recipients can redeem a gift card code whether or not they have an existing Luce account.

• Go to Account > Gift Cards in the Luce app or at app.luce.sg.

• Click Redeem Gift Card

• Enter the gift card code you receive from the sender.

• Credits are added to your account immediately and can be used for any Luce service.

Validity & expiry

Once a gift card is redeemed, the value converts into main account credit. That credit is valid for a further 12 months and can be used across all Luce services.

Expired and unredeemed gift cards cannot be refunded or extended. Corporate accounts can configure a custom validity period at the time of creation.

FAQ

Can a gift card be partially redeemed?

No. Gift cards must be redeemed for their full value in one go. The full amount is converted to main credit upon redemption.

Can I see whether my recipient has redeemed the card?

Senders do not receive redemption notifications. For corporate accounts, redeemed codes are reflected on your monthly invoice.

Can I get a refund on a gift card I purchased?

Gift card refunds are not supported at this time. Please ensure you want to proceed before completing the purchase.

Can I send a gift card to myself?

The purchaser of a gift card cannot redeem that same card.

Can I transfer my credit to someone else?

No. Once redeemed, credits from a gift card can be used for the redeemed account.