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Luce Help Centre
  • Welcome!
  • Creating an account
  • Claim an account
  • Booking a new session
    • Booking one-time cleaning
    • Booking recurring cleaning
    • Booking aircon cleaning
  • Choosing a cleaner
  • Viewing and changing your sessions
    • Viewing your sessions
    • Cancelling an upcoming session
    • Rescheduling an upcoming session
    • Scheduling your next recurring aircon session
    • Changing to a different cleaning package
    • Permanently changing your cleaner
    • Terminating your cleaning contract
  • Viewing and paying your invoices
  • Referring a Friend
    • Refer a Friend
    • Using a Referral Code
  • Applying a Credit
  • Applying a Voucher
  • Reporting an issue
    • Reporting an issue with my cleaner
    • Reporting an issue with an invoice or payment
    • Reporting a bug or requesting a feature on the app
  • Updating your account details
    • Changing your account information
    • Resetting your password
  • Frequently Asked Questions
    • Home Cleaning FAQ
    • Aircon Servicing FAQ
    • What type of aircon unit do I have?
    • Recommended Equipment List
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Welcome!

NextCreating an account

Last updated 10 days ago

Luce App

Welcome to the Luce App help centre. We’re so glad you’ve chosen our cleaning services to bring you peace of mind in your home or office, and we hope we can help ensure you’re using the app to its fullest. We give you control of your cleaning experience by providing you with the following features at your fingertips:

  • Cancelling and rescheduling sessions: The app allows you to view, cancel and reschedule your sessions at your convenience, allowing you to better plan and modify your availability for our services.

  • Reporting issues with your cleaner or package: Reporting issues on the app is quick and easy, and our customer support team will be in touch with you to rectify any issues you're facing.

  • Payment and invoice portal: Access your paid and unpaid invoices and make payment directly from the app by card or bank transfer.

Learn more about Luce on .

Help Centre

You can learn how to easily use our app with articles in our Help Centre. Access articles to help you use our app for a range of topics, including:

our website
Creating an account
Viewing and changing your sessions
Viewing and paying your invoices
Reporting an issue
Updating your account details
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