# Applying a Credit

### Welcome to Your Credit Guide! 

At Luce, there are two kinds of credits in your wallet: **Main Credit** and **Service Credit**. Each works a bit differently when it comes to where they can be used and how to earn them. So read on to understand how to make the most of your credits.

### Types of Credit

| Comparison             | Main Credit                                                                                                         | Service Credit                                                                                                                                                                                                                                                                                             |
| ---------------------- | ------------------------------------------------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Acquisition method     | Earned through referring friends. You will be informed through WhatsApp message when an account credit is obtained. | Earned through top-up mechanism ($300, $500, $1000) with additional bonus in tier.                                                                                                                                                                                                                         |
| Applicable services    | Applicable for all services                                                                                         | <ul><li>Massage credit is only available for massage services (e.g., body massage, foot massage). </li><li>Beauty credit is only available for beauty credit services (e.g., manicure, lashes)</li><li>Pet care credit is only available for pet care services (e.g., dog grooming, pet sitting)</li></ul> |
| Withdrawal eligibility | Can be withdrawn                                                                                                    | Can not be withdrawn                                                                                                                                                                                                                                                                                       |
| Expiration date        | Expires within 12 months after acquired.                                                                            | Expires within 6, 12, 18 months depending on the amount you purchase.                                                                                                                                                                                                                                      |
| Autopay mechanism      | No autopay                                                                                                          | Always autopay every massage/beauty/pet care booking if the respective service credit is sufficient                                                                                                                                                                                                        |

### Finding Your Account Credit

Your account credit can be found in the [**Account Credit**](https://app.luce.sg/profile/credit-account) section, by clicking **Account > Account Credit.**&#x20;

<figure><img src="https://907791991-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FkmpA7nHF8CwpIGkmpQdq%2Fuploads%2FbTQquDP1d23UA9bzpJkt%2Fimage.png?alt=media&#x26;token=8da48ce3-ecce-485b-8b6d-3b0ebc4a3dcb" alt=""><figcaption></figcaption></figure>

### How to Earn Credit

#### For Main Credit

Main credit is currently obtainable only through our referral program. For each friends that uses your referral code, you will earn $15 credit from us. Learn more here: [Refer a Friend](https://help.lucemg.com/referring-a-friend/refer-a-friend)

#### For Service Credit

Service Credit is earned through a top-up mechanism. To add balance, follow the step-by step process below:

1. Click **+ Top Up** on Massage/Beauty/Pet Care Credit Page to add credit balance

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1. Select your desired credit. Note: clicking "Select" generates an invoice that remains valid for 24 hours. If the invoice is unpaid after 24 hours, the invoice will automatically expire.

<figure><img src="https://907791991-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FkmpA7nHF8CwpIGkmpQdq%2Fuploads%2FXG3U0Pq9XYfdZcWwa4SS%2Fimage.png?alt=media&#x26;token=2d222afc-472a-4f58-99d7-bd9a18bbc915" alt=""><figcaption></figcaption></figure>

3. Select payment method and pay

<figure><img src="https://907791991-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FkmpA7nHF8CwpIGkmpQdq%2Fuploads%2F1NFmj1VPhy4Q8gmVUUsF%2Fimage.png?alt=media&#x26;token=76150859-71b5-4fd2-9919-09d1a4362181" alt=""><figcaption></figcaption></figure>

4. We will send a detail of invoice every time you buy service credit

<figure><img src="https://907791991-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FkmpA7nHF8CwpIGkmpQdq%2Fuploads%2FsVEpUqC13IUF34jZQ3mT%2Fimage.png?alt=media&#x26;token=bd628660-1535-453c-9ccf-b19df9f2548f" alt=""><figcaption></figcaption></figure>

### Applying Credit to Invoices

1. Go to Unpaid Invoice section and click **Pay**.

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2. Toggle the **Apply Main Credit** or **Apply Massage/Beauty/Pet Care Credit.**

<figure><img src="https://907791991-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FkmpA7nHF8CwpIGkmpQdq%2Fuploads%2FpCE8DbGN7FMyEvSlhK5b%2Fimage.png?alt=media&#x26;token=72e8191c-62db-469f-a459-ab943e947f94" alt=""><figcaption></figcaption></figure>

3. The credit deduction will be reflected in the payment details, updating the total amount due. You may settle the remaining balance using other payment method.

<figure><img src="https://907791991-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FkmpA7nHF8CwpIGkmpQdq%2Fuploads%2FdCoWBUIUdG0FsF6WHcaq%2Fimage.png?alt=media&#x26;token=aa8ebd6c-066e-40e2-bf0b-2700dc24946e" alt=""><figcaption></figcaption></figure>

**Important:** We will always auto-pay clients' massage/beauty/pet care invoices using service credit if the amount is sufficient. However, massage/beauty/pet care invoices that are issued **before** a client has credit will not be auto-pay.&#x20;

### FAQ

<details>

<summary>I have both Main Credit and Service Credit. Can I use them together?</summary>

If you are booking a massage/beauty/pet care appointment, then yes you may pick whichever applies or even at the same time. If you are booking other services other than those three, only the Main Credit can be used.

</details>

<details>

<summary>Can I purchase Service Credits using my Main Credits?</summary>

Yes, we allow the purchase of Service Credits with Main Credits.&#x20;

</details>

<details>

<summary>What if my credit balance doesn't cover the full invoice amount?</summary>

If your credit amount doesn't cover the entire invoice, you'll need to pay the remaining balance through an alternative payment method, such as Debit Card, Credit Card, PayNow, or Bank Transfer.

</details>

<details>

<summary>Does using credit affect my ability to apply promo codes?</summary>

No. You can apply both promo codes and credits in one booking since promo codes are applied during the booking process while credits are used when paying for invoices.

</details>

<details>

<summary>Can I transfer my credit to someone else?</summary>

Credits are non-transferable and can only be used by the account holder.

</details>

<details>

<summary>Can I convert Service Credits into cash?</summary>

No. Service Credits cannot be withdrawn or converted.

</details>