Applying a Credit

Welcome to Your Credit Guide!

At Luce, there are two kinds of credits in your wallet: Main Credit and Service Credit. Each works a bit differently when it comes to where they can be used and how to earn them. So read on to understand how to make the most of your credits.

Types of Credit

Comparison	Main Credit	Service Credit
Acquisition method	Earned through referring friends. You will be informed through WhatsApp message when an account credit is obtained.	Earned through top-up mechanism ($300, $500, $1000) with additional bonus in tier.
Applicable services	Applicable for all services	Massage credit is only available for massage services (e.g., body massage, foot massage). Beauty credit is only available for beauty credit services (e.g., manicure, lashes) Pet care credit is only available for pet care services (e.g., dog grooming, pet sitting)
Withdrawal eligibility	Can be withdrawn	Can not be withdrawn
Expiration date	Expires within 12 months after acquired.	Expires within 6, 12, 18 months depending on the amount you purchase.
Autopay mechanism	No autopay	Always autopay every massage/beauty/pet care booking if the respective service credit is sufficient

Finding Your Account Credit

Your account credit can be found in the Account Credit section, by clicking Account > Account Credit.

How to Earn Credit

For Main Credit

Main credit is currently obtainable only through our referral program. For each friends that uses your referral code, you will earn $15 credit from us. Learn more here: Refer a Friend

For Service Credit

Service Credit is earned through a top-up mechanism. To add balance, follow the step-by step process below:

1. Click + Top Up on Massage/Beauty/Pet Care Credit Page to add credit balance

1. Select your desired credit. Note: clicking "Select" generates an invoice that remains valid for 48 hours. If the invoice is unpaid after 48 hours, the invoice will automatically expire.

1. Select payment method and pay

1. We will send a detail of invoice every time you buy service credit

Applying Credit to Invoices

1. Go to Unpaid Invoice section and click Pay.

1. Toggle the Apply Main Credit or Apply Massage/Beauty/Pet Care Credit.

1. The credit deduction will be reflected in the payment details, updating the total amount due. You may settle the remaining balance using other payment method.

Important: We will always auto-pay clients' massage/beauty/pet care invoices using service credit if the amount is sufficient. However, massage/beauty/pet care invoices that are issued before a client has credit will not be auto-pay.

FAQ

I have both Main Credit and Service Credit. Can I use them together?

If you are booking a massage/beauty/pet care appointment, then yes you may pick whichever applies or even at the same time. If you are booking other services other than those three, only the Main Credit can be used.

Can I purchase Service Credits using my Main Credits?

Yes, we allow the purchase of Service Credits with Main Credits.

What if my credit balance doesn't cover the full invoice amount?

If your credit amount doesn't cover the entire invoice, you'll need to pay the remaining balance through an alternative payment method, such as Debit Card, Credit Card, PayNow, or Bank Transfer.

Does using credit affect my ability to apply promo codes?

No. You can apply both promo codes and credits in one booking since promo codes are applied during the booking process while credits are used when paying for invoices.

Can I transfer my credit to someone else?

Credits are non-transferable and can only be used by the account holder.

Can I convert Service Credits into cash?

No. Service Credits cannot be withdrawn or converted.