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Applying a Voucher
In this section, you'll find answers to commonly asked questions about how to apply the voucher.
A: Applying your voucher to the invoice is a simple process:
- 1.Using the Mobile App:
- On the Invoice screen, tap the invoice you wish to pay.
- Select "Use Voucher" when prompted in the drawer.
- Choose a voucher from the list, then click the 'Confirm' button to apply
.
- The invoice amount will be reduced once the invoice is successfully applied.
- Click Pay to finalize the Payment.
- 2.Using the Customer Web:
- Go to the Invoice page
- Click the "Use Voucher" option.
- Select a voucher from the modal, then tap the 'Confirm' button to apply.
- The invoice amount will be reduced once the invoice is successfully applied.
- Click Pay to finalize the Payment.
If the voucher value exceeds the invoice amount, any remaining balance on the voucher will be forfeited and cannot be applied to future transactions. Additionally, if there are multiple outstanding invoices, it's important to note that vouchers are typically applied to individual invoices. Therefore, any unused portion of the voucher does not carry over to cover other outstanding invoices.
If you've inadvertently applied a voucher to the wrong invoice, please keep in mind the following:
- Vouchers can be removed from invoices as long as the invoice hasn't been paid yet.
- You can remove the voucher from the invoice by clicking "Remove Voucher" in the Invoice menu.
- After the voucher is successfully removed, the invoice amount will revert to its original total, and the voucher will be returned to your list of available vouchers for future use.
It's important to double-check your selections before confirming the payment to ensure accuracy. Once the invoice is paid, the voucher application becomes irreversible.
I referred a friend and they have settled the first payment but why have I still not received my referral voucher?
To ensure you receive your referral voucher, kindly verify that your referral code was correctly applied during their booking process. If it was not, both the referrer and referred friend may not be eligible for the referral voucher.
If the voucher has already expired and I have not managed to apply it on the invoice, is the voucher automatically removed from the list?
If a voucher expires, it can no longer be used. Expired vouchers typically become invalid for self-application and will automatically be removed from the list of vouchers.
Last modified 1mo ago