Luce Help Centre

Welcome!
Creating an account
Claim an account
Booking a new session
Choosing a cleaner
Viewing and changing your sessions
Viewing and paying your invoices
Referring a Friend
- Refer a Friend
- Using a Referral Code
Applying a Credit
Applying a Voucher
Reporting an issue
Updating your account details
- Changing your account information
- Resetting your password
Frequently Asked Questions

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Reporting an issue

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Last updated 1 year ago

We want to make it easy for you to report issues that you're encountering, whether it be with your cleaner or cleaning arrangement, your invoice or the user experience in the app. The following guides show you how to report information to us so that we can quickly rectify them for you.

Reporting an issue with my cleaner

Reporting an issue with an invoice or payment

Reporting a bug or requesting a feature on the app