Booking aircon cleaning

To create an aircon servicing session, go to the Booking page on the Luce web app. From here you will proceed through the following interfaces to customise your servicing arrangement:

Select Service Type

From the main page select aircon servicing as your service type. If you're not sure which service you need for your unit, check our Aircon FAQ. Choose your preferred service from the cards and click Continue.

If you have multiple different types of aircon units, such as two wall units and one ceiling unit, you can do so on the next page after you choose the base service.

Set Package Details

On the next interface, choose the number of aircons you would like to have serviced. You may select multiple aircon types in your package. As you select more units, the total price of your order will be updated on the right-hand side of the screen under Your Order. If you are not sure what type of aircon yours is, check our guide for more information.

Next, set whether you want to have one-time or recurring servicing. Recurring servicing offers a discount per unit, and the package is paid for after the first cleaning session. We will send automatic reminders for you to book your next session when it's due, and you can use a self-booking link to book at any time you prefer. Click Proceed to move to the next step.

Find Availability

Type in your postal code and click Find Availability to check for open slots near you.

You can scroll down the slots to see more available slots, and click See More at the bottom of the slot interface. Slots will be available to you depending on the expected duration of the service you have booked and the number of aircons you are having serviced.

Once you have found a slot that works for you, click Continue. You will be promoted to log in or create an account or sign into your existing account.

How do I create an account?

After you click Continue on the slot selection interface, select sign up from the pop-up.

Next, enter your first name, last name, login email and phone number. Once you've checked everything is in order, press Sign Up.

What if I can't find any suitable slot?

If you can't see any suitable slot in the table, click Chat with Sales. If you need to get in touch with us sooner, you can send us a WhatsApp or call us at +65 3138-4827.

Review Details

On the final booking page, enter your full name, phone number, email, and complete address in their respective input boxes. Under Additional Info you can provide information on how you would like your cleaner to enter your home and whether you need them to call you before they reach, or if they need to come to your floor via a specific lift. You can then add any additional cleaning notes at the bottom of the interface, such as particular tasks you would like the cleaner to help with, or any special instructions you would like her to follow in your house. Click Continue to proceed to the final page.

Confirm the job

Confirm the job details and final price at the top of the page, and when you're ready to proceed, enter your payment details into the Payment Info box. Finally, check the terms of use box and then click Complete Booking.