# Reporting a bug or requesting a feature on the app

## Reporting a bug

If you encounter any issues while using our app that you suspect to be a bug, please don't hesitate to notify us of the event that occurred. Simply press the **Chat our Support** button from the [Accounts](https://app.luce.sg/profile/overview) page. You can also message us via WhatsApp or call us at +**65 3138 4827.**

<figure><img src="/files/BtRDteD5UyPwB44I7wbC" alt=""><figcaption></figcaption></figure>

To give us the best chance of finding and replicating the bug, please describe what happened with the bug, as well as what should have happened if it were functioning properly. Once you submit the issue, our engineering team will work on fixing it.

\
Requesting Features
-------------------

Your feedback as a user of our service are extremely valuable to us. We want to provide you with the app that you need, and if you have any feature you would like us to build on the app, please feel free to reach out to us by pressing the **Chat our Support** button from the [Accounts](https://app.luce.sg/profile/overview) page. You can also message us via WhatsApp or call us at +**65 3138 4827.**

<figure><img src="/files/qSIV0GE5jRNVTBT402DM" alt=""><figcaption></figcaption></figure>

Describe the type of feature you would like to see as well as an explanation of how this will help you. Our engineering team will review your request and see what can be done to provide a solution to the issue you're facing.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.lucemg.com/reporting-an-issue/reporting-a-bug-or-requesting-a-feature-on-the-app.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.