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Luce Help Centre
  • Welcome!
  • Creating an account
  • Claim an account
  • Booking a new session
    • Booking one-time cleaning
    • Booking recurring cleaning
    • Booking aircon cleaning
  • Choosing a cleaner
  • Viewing and changing your sessions
    • Viewing your sessions
    • Cancelling an upcoming session
    • Rescheduling an upcoming session
    • Scheduling your next recurring aircon session
    • Changing to a different cleaning package
    • Permanently changing your cleaner
    • Terminating your cleaning contract
  • Viewing and paying your invoices
  • Referring a Friend
    • Refer a Friend
    • Using a Referral Code
  • Applying a Credit
  • Applying a Voucher
  • Reporting an issue
    • Reporting an issue with my cleaner
    • Reporting an issue with an invoice or payment
    • Reporting a bug or requesting a feature on the app
  • Updating your account details
    • Changing your account information
    • Resetting your password
  • Frequently Asked Questions
    • Home Cleaning FAQ
    • Aircon Servicing FAQ
    • What type of aircon unit do I have?
    • Recommended Equipment List
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  • Reporting a bug
  • Requesting Features
  1. Reporting an issue

Reporting a bug or requesting a feature on the app

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Last updated 8 days ago

Reporting a bug

If you encounter any issues while using our app that you suspect to be a bug, please don't hesitate to notify us of the event that occurred. Simply press Report a Bug in the top left-hand corner of your screen, and enter the details of the bug in the pop-up that appears.

To give us the best chance of finding and replicating the bug, please describe what happened with the bug, as well as what should have happened if it were functioning properly. Once you submit the issue, our engineering team will work on fixing it.

Requesting Features

Your feedback as a user of our service are extremely valuable to us. We want to provide you with the app that you need, and if you have any features you would like us to build on the app, please feed free to reach out to us by Request a Feature button in the top left-hand corner of the page.

In the Request Detail box, describe the type of feature you would like to see as well as an explanation of how this will help you. Our engineering team will review your request and see what can be done to provide a solution to the issue you're facing.