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Luce Help Centre
  • Welcome!
  • Creating an account
  • Claim an account
  • Booking a new session
    • Booking one-time cleaning
    • Booking recurring cleaning
    • Booking aircon cleaning
  • Choosing a cleaner
  • Viewing and changing your sessions
    • Viewing your sessions
    • Cancelling an upcoming session
    • Rescheduling an upcoming session
    • Scheduling your next recurring aircon session
    • Changing to a different cleaning package
    • Permanently changing your cleaner
    • Terminating your cleaning contract
  • Viewing and paying your invoices
  • Referring a Friend
    • Refer a Friend
    • Using a Referral Code
  • Applying a Credit
  • Applying a Voucher
  • Reporting an issue
    • Reporting an issue with my cleaner
    • Reporting an issue with an invoice or payment
    • Reporting a bug or requesting a feature on the app
  • Updating your account details
    • Changing your account information
    • Resetting your password
  • Frequently Asked Questions
    • Home Cleaning FAQ
    • Aircon Servicing FAQ
    • What type of aircon unit do I have?
    • Recommended Equipment List
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  1. Reporting an issue

Reporting a bug or requesting a feature on the app

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Last updated 1 month ago

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  • Reporting a bug
  • Requesting Features

Reporting a bug

If you encounter any issues while using our app that you suspect to be a bug, please don't hesitate to notify us of the event that occurred. Simply press the Chat our Support button from the Accounts page. You can also message us via WhatsApp or call us at +65 3138 4827.

To give us the best chance of finding and replicating the bug, please describe what happened with the bug, as well as what should have happened if it were functioning properly. Once you submit the issue, our engineering team will work on fixing it.

Requesting Features

Your feedback as a user of our service are extremely valuable to us. We want to provide you with the app that you need, and if you have any feature you would like us to build on the app, please feel free to reach out to us by pressing the Chat our Support button from the Accounts page. You can also message us via WhatsApp or call us at +65 3138 4827.

Describe the type of feature you would like to see as well as an explanation of how this will help you. Our engineering team will review your request and see what can be done to provide a solution to the issue you're facing.