Booking one-time cleaning

To create a one-time (ad hoc) cleaning session, go to the Booking page on the Luce web app. From here you will proceed through the following interfaces to customise your cleaning session:

How much is one-time cleaning?

Our rates for one-time cleaning depend on the timing of the session. Next day sessions are $16 per hour. Later-date day-time sessions are $25 per hour regardless of session length, and sessions after 6:00 PM are $23 per hour.

Do we provide cleaning equipment?

After Covid we no longer provide equipment due to hygiene reasons. We know you wouldn't want a mop that has cleaned another client's toilet floors washing your house. Most of the equipment you need at your house is standard cleaning equipment and is easy to obtain. You can see the equipment you need in the dropdown question below this.

What tools do I need to have at my house?

You will need the following supplies at your house. The brand of cleaning equipment you choose is entirely up to you. Depending on your preferences and furniture types, you may also provide other cleaning solutions and request that your cleaner use those for specific surfaces.

• Broom/Vacuum Cleaner

• Dustpan

• Mop/Mop bucket

• Medium Sized Bucket/Small Hand Bucket

• Microfiber Cleaning Cloth

• Cotton Cloth

• Window Cleaning Tool

• Glass Cleaning Detergent

• Toilet Cleaner

• Toilet Brush

• Cif Cream Cleanser

• Dishwashing Liquid/Sponge (dishes)

• Floor Cleaner

• Trash bags

Select Date and Time

You will start in the date and time page. Set the Frequency to Just Once and select your preferred session duration, either 3 or 4 hours. The minimum session duration is 3 hours. The Service Start Date will be ASAP by default.

In the Service Address section, enter your postal code, then click Find me a cleaner!

Select a Slot

You can scroll down the slots to see more available slots, and click See More at the bottom of the slot interface. One-time cleaning is only available for sessions within the next 3 days. If you have a requirement for one-time cleaning at a date which is later than 3 days in the future, please visit our booking site 3 days before the appointment date to find a slot for it.

Once you have found a slot that works for you, click Continue. You will be promoted to log in or create an account or sign into your existing account.

How do I create an account?

After you click Continue on the slot selection interface, select sign up from the pop-up.

For your account type, select Individual if you are a private customer, or Corporate if you are an office or business. Next, enter your first name, last name, login email and set your account password. Once you've checked everything is in order, press Continue.

What if I can't find any suitable slot?

If you can't see any suitable slot in the table, click Leave us a Message and add your details in the Request Details box. Submit the message by clicking on the Leave us a Message button at the bottom of the interface. If you need to get in touch with us sooner, you can send us a WhatsApp or call us at [phone].

Set Service Info

On the service info interface, enter your full name, address and contact details in their respective input boxes. Under Access Instructions you can provide information on how you would like your cleaner to enter your home and whether you need them to call you before they reach, or if they need to come to your floor via a specific lift. You can then add any additional cleaning notes at the bottom of the interface, such as particular tasks you would like the cleaner to help with, or any special instructions you would like her to follow in your house. Click Continue to proceed to the final page.

Confirm the job

Confirm the job details and final price at the top of the page, and when you're ready to proceed, enter your payment details into the Payment Info box. Finally, check the terms of use box and then click Complete Booking.