Changing to a different cleaning package

To change your cleaning contract, follow the steps below. Kindly note that if you're requesting a permanent schedule change and/or a longer session duration, we will do our best to retain your current cleaner. However, there is a chance that she may not be available and we may need to work some alternatives with you.

1. Go to your Packages page and click View Detail on the package card you wish to modify.

   
2. Click the Modify Plan button.

   
3. A pop-up will appear asking for more details. Provide a description of the changes you'd like applied then click Submit.

   
4. Our Customer Service team will process your request and reach out via WhatsApp using the phone number linked to your account. If you'd like to speak sooner, you can message us via WhatsApp or call us at [phone].

Can I keep my current rate if I move to a different package?

Our rates are determined by the number of hours in the session, and the time of day in which the session occurs. If you change to a different package, your rate will depend on the number of hours and the time of day in which the cleaning occurs:

• Daytime 3-hours: $22 per hour

• Daytime 4-hours or more: $20 per hour

• Evening: $18 per hour

Why was I recommended to increase my session length?

If your house is too large for your cleaner to finish cleaning in your current session time, we may recommend that you change to a different package. You will likely get a discounted rate for the longer cleaning session. While this choice is up to you, it will allow your cleaner to clean your home more thoroughly.