# Changing to a different cleaning package

To change your cleaning contract, follow the steps below. Kindly note that if you're requesting a permanent schedule change and/or a longer session duration, we will do our best to retain your current cleaner. However, there is a chance that she may not be available and we may need to work some alternatives with you.

1. Go to your [**Packages**](https://app.luce.sg/profile/packages) page and click **View Detail** on the package card you wish to modify.<br>

   <figure><img src="/files/OtUYvaj1nEXOEPaCIA6o" alt=""><figcaption></figcaption></figure>
2. Click the **Modify Plan** button.<br>

   <figure><img src="/files/6p9gwISLr2dwazLOdxsP" alt="" width="551"><figcaption></figcaption></figure>
3. A pop-up will appear asking for more details. Provide a description of the changes you'd like applied then click **Submit**.<br>

   <figure><img src="/files/UFZPBeWVONUcI976YiN8" alt=""><figcaption></figcaption></figure>
4. Our Customer Service team will process your request and reach out via WhatsApp using the phone number linked to your account. If you'd like to speak sooner, you can message us via WhatsApp or call us at +**65 3138 4827.**

<details>

<summary>Can I keep my current rate if I move to a different package?</summary>

Our rates are determined by the number of hours in the session, and the time of day in which the session occurs. If you change to a different package, your rate will depend on the number of hours and the time of day in which the cleaning occurs:

* Daytime 3-hours: $22 per hour
* Daytime 4-hours or more: $20 per hour
* Evening: $18 per hour

</details>

<details>

<summary>Why was I recommended to increase my session length?</summary>

If your house is too large for your cleaner to finish cleaning in your current session time, we may recommend that you change to a different package. You will likely get a discounted rate for the longer cleaning session. While this choice is up to you, it will allow your cleaner to clean your home more thoroughly.

</details>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.lucemg.com/viewing-and-changing-your-sessions/changing-to-a-different-cleaning-package.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.