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Luce Help Centre
  • Welcome!
  • Creating an account
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  • Booking a new session
    • Booking one-time cleaning
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  • Viewing and changing your sessions
    • Viewing your sessions
    • Cancelling an upcoming session
    • Rescheduling an upcoming session
    • Scheduling your next recurring aircon session
    • Changing to a different cleaning package
    • Permanently changing your cleaner
    • Terminating your cleaning contract
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  • Applying a Credit
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  • Reporting an issue
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    • Reporting a bug or requesting a feature on the app
  • Updating your account details
    • Changing your account information
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  • Frequently Asked Questions
    • Home Cleaning FAQ
    • Aircon Servicing FAQ
    • What type of aircon unit do I have?
    • Recommended Equipment List
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  1. Viewing and changing your sessions

Changing to a different cleaning package

To change your cleaning contract or find out more about the rates of different packages, feel free to get in touch with our customer support team on WhatsApp or at +65 3138 4827. If you need to increase your session length, we will strive to keep your current cleaner. However, there is a chance that she may not have enough time for an extended session at your current timing, and we may need to work some alternative times with you.

Can I keep my current rate if I move to a different package?

Our rates are determined by the number of hours in the session, and the time of day in which the session occurs. If you change to a different package, your rate will depend on the number of hours and the time of day in which the cleaning occurs:

  • Daytime 3-hours: $22 per hour

  • Daytime 4-hours or more: $20 per hour

  • Evening: $18 per hour

Why was I recommended to increase my session length?

If your house is too large for your cleaner to finish cleaning in your current session time, we may recommend that you change to a different package. You will likely get a discounted rate for the longer cleaning session. While this choice is up to you, it will allow your cleaner to clean your home more thoroughly.

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Last updated 8 days ago